Shipment & Delivery

At BGD, we work with reliable logistics partners to provide a smooth and efficient delivery experience for customers worldwide.

1. Tracking Information

After your order leaves our warehouse, we will provide tracking information as soon as it becomes available. Tracking updates usually appear within 24–72 hours after shipment.

You can use the tracking number provided by BGD to check your package status online. Please note that tracking information may take some time to appear after the carrier receives the shipment.

2. Estimated Delivery Time

International delivery usually takes 10–45 business days, depending on the destination, shipping method, customs procedures, and local carrier service.

Most orders arrive within the estimated delivery period. However, delays may occur during peak seasons, public holidays, severe weather, customs inspections, or other circumstances beyond the carrier’s control.

Delivery times are estimates and may vary by destination.

3. Customs Clearance

International orders may need to go through customs clearance before they can be delivered.

Depending on the destination country, customs authorities may request additional information or apply import duties, taxes, or other charges. These requirements vary by country and are generally determined by local regulations.

Customers are responsible for checking applicable import requirements and customs regulations in their country before placing an international order.

4. Delivery Updates

Please make sure your shipping address, phone number, email address, and other delivery information are accurate when placing your order.

If your tracking information shows a delivery delay, customs hold, failed delivery attempt, or another shipping exception, we recommend contacting the local carrier first for the most current information.

If you need further assistance, the BGD Customer Service team can also help with shipment-related questions and tracking information.

5. Please Note

Delivery times are estimates rather than guaranteed delivery dates.

Although we work to process and ship orders promptly, the final delivery time may be affected by factors outside our control, including customs procedures, carrier delays, weather conditions, holidays, and local delivery restrictions.

We appreciate your understanding and patience when unexpected shipping delays occur.

For any shipping questions, please contact BGD Customer Service. We are happy to help you track your order and provide the latest available shipping information.