Introduction

Last Updated: [Month Day, 2026]

Perfume Returns at BGD are handled through a clear and straightforward process. If your order arrives damaged, defective, incorrect, or otherwise qualifies for a return, our customer service team will help you find the appropriate solution.

For eligible orders, we may offer a refund, replacement, exchange, or other suitable resolution. Your statutory consumer rights always apply where required by applicable law.

At BGD, we want you to feel confident when shopping with us. If your order arrives damaged, defective, incorrect, or you simply change your mind, we will handle your return or refund request in accordance with this policy and applicable consumer protection laws.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country or region.

1. Return & Cancellation Period

EU and UK Customers

For eligible consumer purchases made online, customers in the European Union and the United Kingdom generally have the right to cancel an order within 14 days after receiving the goods, without giving a reason.

If you decide to cancel your order under this right, please contact us within the applicable cancellation period. After notifying us, the goods should normally be returned within the required period.

Customers are responsible for return shipping costs for a change-of-mind return where applicable, provided that we informed the customer of this cost before purchase.

Customers in Other Countries

Return and cancellation rights vary by country and region. We will comply with any mandatory consumer protection requirements applicable to the customer’s location.

For customers in the United States, return rights can vary depending on the state, product, and circumstances. Our policy does not remove any rights provided by applicable federal or state law. For example, where a retailer has a limited or no-refund policy, certain U.S. states require that policy to be clearly disclosed before purchase.

2. Eligible Reasons for Return

You may request a return or refund in the following situations:

A. Damaged During Delivery

If your package arrives visibly damaged, please take photographs of:

The outer shipping package
The shipping label
The damaged product
Any damaged or missing packaging

Please contact us as soon as reasonably possible after delivery.

We will review the evidence and, where the damage occurred during transportation and the carrier or seller is responsible, provide an appropriate solution such as a replacement, refund, or other remedy.

B. Defective or Faulty Product

If the product has a manufacturing defect, leakage, broken packaging, or another genuine product fault, please contact us with photographs or video evidence.

We may request additional information to determine the nature of the problem.

For EU customers, statutory consumer remedies for defective or non-conforming goods remain applicable and may include repair, replacement, price reduction, or refund depending on the circumstances.

C. Wrong Product Received

If you receive an item that is different from what you ordered, please contact us before returning it.

We will arrange an appropriate remedy, which may include:

Replacement
Refund
Return shipping assistance

D. Product Not as Described

If the product materially differs from the description, specifications, or images provided on our website, please contact us with supporting information.

We will review the issue and provide an appropriate remedy where the product does not conform to the contract or applicable consumer law.

3. Change-of-Mind Returns

For eligible consumer orders, customers may request a return because they have changed their mind, subject to applicable local laws.

For EU and UK orders, the statutory cancellation period generally provides 14 days after delivery for eligible online purchases.

The product should be returned in a condition that allows us to determine its nature, characteristics, and functioning. Customers may be responsible for any loss in value caused by handling beyond what is reasonably necessary to inspect the product.

For perfume and fragrance products, opened, used, sprayed, or unsealed products may not be eligible for a change-of-mind return where applicable law permits an exception for sealed goods opened for health or hygiene reasons. EU rules recognize certain exceptions for sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

This restriction does not affect statutory rights relating to defective, damaged, or incorrectly supplied products.

4. Return Condition

For a standard change-of-mind return, the product should generally:

Be unused
Be in its original packaging
Include original accessories and components
Not show unnecessary signs of use or damage
Be suitable for resale where applicable

However, customers are not required to keep a product completely untouched where applicable law allows reasonable inspection or handling.

For example, UK rules allow consumers to handle goods as they would reasonably be able to do in a shop, although excessive handling may result in a reduction for diminished value.

5. Non-Returnable Items

Where permitted by applicable law, the following products may not be eligible for a change-of-mind return:

Opened or used perfumes and fragrance products where a hygiene-related exception applies
Personalized or customized products
Products made specifically to the customer’s specifications
Items clearly identified as non-returnable before purchase
Products damaged or materially altered after delivery through customer misuse

These exclusions do not affect mandatory statutory rights for defective, damaged, unsafe, or incorrectly supplied products.

6. How to Request a Return

To request a return, please contact our customer service team and provide:

Order number
Customer name
Product name
Reason for the return
Photographs or video, where relevant
Any other information reasonably required to process the request

Please do not send products back to us before receiving return instructions.

We may provide a return address or other return instructions after reviewing your request.

7. Return Shipping Costs

Defective, Damaged or Incorrect Orders

If the return is required because the product is defective, damaged during delivery, or incorrectly supplied, BGD will provide an appropriate remedy and, where required by applicable law, cover reasonable return costs.

Change-of-Mind Returns

For a change-of-mind return, the customer may be responsible for the return shipping cost where permitted by applicable law and where this cost was disclosed before purchase. EU consumer guidance specifically allows sellers to require the consumer to bear return postage in these circumstances when properly disclosed.

8. Refund Process

Once we receive the returned product, we will inspect it where necessary.

If the return is approved, the refund will normally be issued to the original payment method.

For EU and UK consumer cancellations, applicable laws may require refunds to be made within specific statutory periods. In the UK, for example, a seller generally must refund within 14 days after receiving the returned goods or appropriate evidence of return, subject to the applicable rules.

Your payment provider or bank may require additional processing time before the refunded amount appears in your account.

9. Original Shipping Charges

Where a customer exercises a statutory cancellation right, applicable laws may require us to refund the standard delivery charge paid for the original shipment.

For example, UK rules generally require the seller to refund the cost of standard delivery, but not the additional amount paid for a more expensive delivery option.

For voluntary returns outside mandatory consumer rights, shipping charges will be handled according to the terms displayed at checkout.

10. Refunds for Defective or Non-Conforming Products

If a product is defective, damaged, unsafe, or materially different from what was ordered, customers may have statutory rights to a repair, replacement, price reduction, or refund depending on the applicable law and circumstances.

We will not use this policy to exclude rights that cannot legally be excluded.

For EU customers, legal guarantees provide important remedies when goods are faulty or do not conform to the contract.

11. Exchanges

We may offer an exchange where appropriate.

If you receive the wrong product or a product is confirmed to be defective, please contact us before returning the item.

For change-of-mind purchases, an exchange may be offered at our discretion where permitted by applicable law.

12. Lost or Missing Packages

If tracking information shows that a package has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:

Check with household members or building reception
Contact the delivery carrier
Confirm the delivery address
Provide any relevant delivery information

We will investigate the shipment and work with the carrier where appropriate.

Your statutory consumer rights relating to delivery and risk are not affected by this policy.

13. Refused or Unclaimed Packages

If a package is returned because the customer:

refused delivery,
provided an incorrect address,
failed to collect the package, or
otherwise caused the delivery to fail,

we may deduct reasonable costs that we are legally entitled to recover, subject to applicable consumer protection laws.

We will not apply deductions that are prohibited by applicable law.

14. International Returns

International returns may involve additional customs, carrier, or import requirements.

Customers should follow our return instructions carefully and should not send a return shipment using a method that creates unexpected customs charges or prevents delivery.

Where BGD is responsible for the return, we will provide appropriate instructions where reasonably possible.

15. Business and Wholesale Orders

Orders placed by businesses, wholesalers, distributors, retailers, or other commercial customers may be subject to separate commercial terms.

Unless otherwise agreed in writing, statutory consumer cancellation rights intended for individual consumers may not apply to business-to-business transactions.

For wholesale, OEM, ODM, customized, or private-label orders, return and refund conditions should be agreed before production or shipment.

16. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspected fraudulent or abusive return activity.

This may include:

Repeated false damage claims
Returning a different product
Deliberately damaging products
Providing materially false information
Unauthorized payment disputes associated with fraudulent activity

Any action we take will remain subject to applicable law and the customer’s statutory rights.

17. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The version published on our website will apply to orders placed after the effective date stated above.

Nothing in an updated policy will remove or restrict mandatory rights that apply to purchases already made.

18. Contact Us

If you have questions about a return or refund, please contact our customer service team.

Website: https://baoguoda.com/
Email: SUPPORT@BAOGODA.COM
Business Hours:Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday – Sunday: Limited support
We respond to customer inquiries as quickly as possible, usually within 1 business day.
Return Address: Provided after return approval

Please include your order number in your message so that we can process your request more efficiently.